Quality Assured
All wines selected by our Master of Wine
Wine&Something Limited
FAQ's
You can order in two ways, by either browsing through our wines and mixing your own case by adding wines to your basket. Alternatively, we have selected some of our most popular wines into pre-mixed cases for you to try different styles, grape varieties and have fun doing so.
The minimum order is 6 bottles. Orders are packed in cases of 6, 9 and 12 bottles. Our pre-mixed cases are available in cases of 6 and 12 bottles.
Delivery is free when you spend £100 or more or on any 12 bottle case.
If you encounter any issues ordering online, please contact our customer service centre and we will be happy to help. Should you have received an error message while trying to order please take note of this message and inform the customer service representative.
All prices are quoted in pound sterling, per bottle or case as specified. Prices include value added tax, unless otherwise specified. Any delivery charges are additional.
We accept payment by Visa, MasterCard, American Express and PayPal.
Please make sure your billing address is the same as the registered address of your card so we can verify your card.
Please contact our customer service centre and we will be happy to help.
You may cancel your order within 14 days from the date you receive your wine, provided that all of the bottles are unopened and intact.
To cancel your order please contact our customer service centre and we will be happy to assist with the cancellation process and arrange for the order to be collected.
We will refund the price of the wine once it has been collected, returned to our warehouse and is in the same condition when shipped. You will not be charged for the return shipping cost.
Should you wish to amend any details on your order, please contact our customer service centre and we will be happy to assist with any changes you wish to make, provided the order has not left our warehouse.
Gift vouchers purchased are refundable, though only back to the original purchaser and all refunds will be processed back to the original payment method used to purchase the gift voucher.
We will do our very best to ensure your wines arrive in pristine condition. Should your order arrive damaged or incorrect in any way, please contact our customer service centre and we will make sure rectify the situation. Please email a picture of the damaged wines to [email protected]
When opening a bottle and you find that it is corked or tainted, please let us know and we will credit your account with the full amount you paid for that bottle. Please be specific about the wine when contacting us, providing the name of the producer, name of wine and vintage.
Unfortunately, as we work with small producers they do run out of product from time to time. This particularly happens at the end of one vintage and the beginning of the next.
If a particular wine you love is out of stock, why not take the opportunity to try a new wine from the same producer or a similar style wine.
Should we run out of a wine before we’re able to stop any further sales online, we will replace the wine with a similar style that we think you’ll enjoy at an equal or greater value to the bottle you bought.
If you are not satisfied with the wine please contact our customer service centre to tell us why and we’ll be happy to credit you for the wine and suggest a replacement bottle.
We prioritise delivering your wines in the quickest possible time. Our standard delivery service is 24hrs, Monday to Friday between 8am and 6pm, when ordered by 3pm the day before. Orders received after 3pm will be delivered within 48hrs.
Orders to outlying areas will take 3 business days.
These include:
Scottish Highlands and Islands: AB31 – AB56, PA20 – PA78, PH20 – PH99, FK17 – FK21, KA 27 – KA28, PH15 – PH18, HS1 – HS9, IV, KW0 – KW17, and ZE
Northern Ireland: BT1 – BT94
Isle of Man: PO30 – PO41
Isles of Scilly: TR21 -TR25
• Delivery is free on all 12 bottle orders or if the value of your is £100 or greater and delivered Mon-Fri.
• Delivery costs £5.00, per case, when the order value is less than £100 and delivered Mon-Fri.
• Delivery costs £10.00, per case, for all orders requiring a Saturday delivery, irrespective of value.
• Delivery costs £10.00 to all postcodes in The Highlands, Islands of Scotland, Northern Ireland, Isle of Man and Isles of Scilly
Yes, we do deliver on Saturdays if your order is placed after 3pm on the Thursday or before 3pm on the Friday.
Delivery costs £10.00, per case, for all orders requiring a Saturday delivery, irrespective of value.
Our courier partner, DHL, deliver to all postcodes in mainland UK. We do not deliver to the Republic of Ireland.
Orders to outlying areas will take 3 business days.
These include:
Scottish Highlands and Islands: AB31 – AB56, PA20 – PA78, PH20 – PH99, FK17 – FK21, KA 27 – KA28, PH15 – PH18, HS1 – HS9, IV, KW0 – KW17, and ZE
Northern Ireland: BT1 – BT94
Isle of Man: PO30 – PO41
Isles of Scilly: TR21 -TR25
Our courier partner, DHL, will try to re-deliver 24hrs after the first attempted deliver however if you’re not in the second time they will leave a note for you to collect your parcel at the nearest post office to the delivery address.
Should your order not arrive within the given timeframe or has gone missing, please contact our customer service centre as soon as possible and we’ll track your parcel for you and confirm the new delivery date.
Yes, customers can send orders to a different address? You will be able to choose this option when checking out when asked for the shipping address. Simply tick “My delivery address is different to my billing address” and fill in the address that you wish to have the order sent too.
Yes, we do. Certified vegan and vegetarian wines are noted with a specific icon on their product pages. Over and above these wines many more of our wines are vegan or vegetarian due to modern production methods; however, if they have not been officially certified then we can’t guarantee them to be vegan or vegetarian wines.
Yes, we do. Certified organic wines are noted with a specific icon on their product pages.
Yes, we do. Wines can be biodynamically produced but not certified. Our selection of biodynamic wines are noted with a specific icon on their product pages.
Most wines contain sulphites, an inclusive term for sulphur dioxide (SO2). It is widely used as a preservative in winemaking for its antioxidant and antibacterial properties. SO2 plays an important role in preventing oxidization and maintaining a wine’s freshness but should not be detectable to the palate. Unless indicated on the bottle, all our wines contain sulphites at levels that comply with European legislation.
To find the alcohol percentage of our wines, please visit the wine’s product page which will confirm the alcohol percentage as well as all the other information about that specific wine such as country of origin, grape variety and sweetness level.
Within the product pages of all listed wines we have recommended food pairings options, as well as tasting notes to help you discover the best combination of food and wine to enjoy.
Planning for a special occasion (birthday, anniversary, wedding…), and don’t know or not sure which wine to order? We would be happy to help you find the perfect wine/s for your occasion. Please contact our customer service centre and they’ll be able to make some recommendations.
We will also be happy to store your chosen wines until needed and deliver directly to the venue if required. Please let the customer service representative know that you would require this service when ordering.
Decanting wine serves two functions: to separate wine from any sediment that may have formed and to aerate wine so that upon serving the flavours and aromas will be more vibrant.
To separate the wine from the sediment.
1. Set the bottle upright for at least 24 hours prior to decanting this will allow the sediment to collect at the bottom of the bottle.
2. Use a decanter or another clean, clear glass vessel in which the wine be easily be poured from.
3. Remove the cork; wipe the bottle neck and ensure it is clean.
4. Hold a light (candle or flashlight) under the neck of the bottle.
5. Slowly and steadily pour the wine into the decanter, as you get to the bottom half of the bottle, slowly reduce the rate of your pour.
6. Stop pouring as soon as you see sediment reaching the neck of the bottle.
7. The wine is now ready to be served.
You may choose to allow the wine to aerate prior to serving. General guidelines for aerating a particularly fragile or old wine (one about 15 years and older), should only be decanted 30 minutes before drinking. However younger, full-bodied red wines (and yes whites as well), can be decanted an hour or so before serving.
No, you do not need to setup an account, you can check out as a guest, tick the box ‘Do not create a customer account’ on the shipping information page. However, by creating an account you will be able to view your orders and track and trace all orders with ease.
To view the details of your account, please login into your account. Should you have any difficulties in logging in please contact the customer services centre who will be happy to assist you.
To update you details, please login to your account. If you encounter any problems please contact our customer service centre who will be happy to assist you.
Forgotten your password, not a problem. Click on ‘I forgot my password’, enter your email address and you will receive an email with instructions on how to reset your password.
If you are still having a problem resetting your password please contact our customer service centre who will be happy to assist you.
To claim a gift voucher or discount code, enter your voucher number/discount code into the ‘gift card number or discount code’ box under the shopping basket section for the voucher or discount to be applied to your order. If you encounter any difficulties when trying to enter the voucher number or discount code, please contact our customer service centre who will be happy to assist you.
Please ensure to use the gift voucher or discount code before the expiry date.
Our boxes are made from recycled materials as are the inner support units which do not contain any additives and are biodegradable and compostable. All our packaging can be recycled.
We understand that we may not get things right each time but will never shy from correcting a problem. Please contact our customer service centre if there’s something you’re not satisfied with and we’ll make sure we put the matter right.