You may cancel your order within 14 days from the date you receive your wine, provided that all of the bottles are unopened and intact.
To cancel your order please contact our customer service centre and we will be happy to assist with the cancellation process and arrange for the order to be collected.
We will refund the price of the wine once it has been collected, returned to our warehouse and is in the same condition when shipped. You will not be charged for the return shipping cost.
Should you wish to amend any details on your order, please contact our customer service centre and we will be happy to assist with any changes you wish to make, provided the order has not left our warehouse.
Gift vouchers purchased are refundable, though only back to the original purchaser and all refunds will be processed back to the original payment method used to purchase the gift voucher.
We will do our very best to ensure your wines arrive in pristine condition. Should your order arrive damaged or incorrect in any way, please contact our customer service centre and we will make sure rectify the situation. Please email a picture of the damaged wines to [email protected]
When opening a bottle and you find that it is corked or tainted, please let us know and we will credit your account with the full amount you paid for that bottle. Please be specific about the wine when contacting us, providing the name of the producer, name of wine and vintage.
Unfortunately, as we work with small producers they do run out of product from time to time. This particularly happens at the end of one vintage and the beginning of the next.
Should we run out of a wine before we’re able to stop any further sales online, we will replace the wine with a similar style that we think you’ll enjoy at an equal or greater value to the bottle you bought.
If you are not satisfied with the wine please contact our customer service centre to tell us why and we’ll be happy to credit you for the wine and suggest a replacement bottle.